18 August 2017

Important Announcement re Ruskington Bricks and Mortar Shop

We're back from a much needed family week away.  Before we left it is fair to say that both mum and I were completely shattered. We have been extremely lucky to see our online business grow at a pace over the last few years.  Along side this we have juggled our bricks and mortar Ruskington Shop opening hours, plus lots of behind the scenes sewing and fabric club preparation.  At all times trying to give an outstanding service to everyone.....but here's the thing..... in recent months there simply haven't been enough hours in the day to do everything....and what is more upsetting to both of us is that we do not feel that we have given our best to you our fabulous customers and that makes us very sad!  We're certainly not complaining, we are very thankful for all your support, but despite us thinking we were invincible.... it was inevitable that we couldn't keep working all the hours indefinitely.

We've been aware that something needed to change, our husbands have been telling us something needed to change, but in all honesty the holiday has given us breathing space to think about the right course of action for us to take.....for the business, for our health and for our families.   We  have already tried shortening our Ruskington shop opening hours and have toyed with various other possible solutions.  We have thought about employing staff, but our premises are simply not big enough for us to fit in another member of staff with another cutting table or packing station, alongside all our beautiful fabrics.  So it is with regret that we have come to the very difficult decision to revert back to our roots and become an online only retailer and close our Ruskington bricks and mortar shop.

We appreciate that this news will not affect the majority of our customers who are scattered across the UK, Europe and the rest of the world...although hopefully you will see our prompt turnaround time from ordering to receiving your parcels full of loveliness continue.  Plus we have lots of exciting new fabric arrivals, quilt packs and much promised projects and sew alongs in the pipeline that hopefully we will now find a moment to share!

For those of you who did come in to Ruskington, we know that this news will be disappointing and we are very sorry!  We would like to make it very clear that it has been a complete joy meeting each and everyone of you.  We have loved our quilty talks and seeing your fabulous projects!  Thank you for having taken the time to come and visit us!

Our Ruskington shop's last day opening will be Saturday 26th August.

Our website remains open as always 24 hours a day 365 days a year!

If you have any questions regarding any aspect of this, please do not hesitate to get in touch!

Thank you again for supporting us!

6 comments:

  1. Health and family should always come first. Hope you had a good holiday.

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  2. I'm happy to hear you are doing what's best for YOU! It can be daunting and scary making such big decisions like this, but it's a chance to start over and make things even better for you and your business! :) Plus in this day and age, everything seems to be going online and it doesn't hurt that you have a big online following! My only regret is that I didn't get to visit your lovely, oh so charming shop. But I will live vicariously through your photos and your online shop will capture its essence. ❤️❤️❤️

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  3. Sending hugs and happy thoughts for your future. x

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Thank you so much for taking the time to leave a comment, it really does make my day! If you have a question, please do ask away and I will do my very best to answer. Sarah xo